Ember Chat connects businesses with their customers through dedicated, real-time chat — built for support teams that need fast, reliable, one-on-one conversations with the people they serve.
Direct one-on-one support conversations between customers and active support agents.
Passwordless sign-in via one-time verification codes sent by email or SMS.
Instant delivery, read receipts, and presence so conversations feel immediate.
Last updated: September 2026
When you create an account or use Ember Chat, we collect the information you provide directly — such as your name, email address, or phone number — along with the content of the chat messages you send and receive through the platform, and basic device/usage information needed to operate the service.
We use this information to operate the messaging service, authenticate your account (including sending one-time verification codes by email or SMS), connect you with support agents, and improve reliability and security of the platform.
We do not sell your personal information. We share data only with the service providers that help us run Ember Chat — for example, our email and SMS delivery providers, solely for the purpose of delivering verification codes and account/service notifications.
You can request access to, correction of, or deletion of your personal data by contacting us at support@messangers.app. SMS notifications can be stopped at any time by replying STOP to any message you receive from us.
Questions about this policy can be sent to support@messangers.app.
Last updated: September 2026
By creating an account or using Ember Chat, you agree to these Terms & Conditions. If you do not agree, please do not use the service.
Ember Chat is a customer support messaging platform that connects registered users with support agents through real-time, one-on-one chat.
By providing your phone number and opting in, you agree to receive SMS text messages from Ember Chat, including one-time verification codes and notifications when you receive a new chat message from a support agent.
Message frequency varies based on your account activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact support@messangers.app. Carriers are not liable for delayed or undelivered messages.
You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account. You agree not to use the service for unlawful, abusive, or fraudulent purposes.
We may suspend or terminate accounts that violate these terms or misuse the platform.
We may update these Terms & Conditions from time to time. Continued use of Ember Chat after changes are posted constitutes acceptance of the updated terms.
Questions about these terms can be sent to support@messangers.app.