Delete your account
You can ask us to delete your Play Desk account or personal data associated with a Messenger support conversation at any time, free of charge. This page explains how to make that request and exactly what happens to your data.
How to request deletion
- Send an email to support@messangers.app
- Use the subject line: Delete my account
- For a Play Desk account, send it from the registered email address or include the registered phone number. If you contacted a Facebook Page through Messenger without creating a Play Desk account, include the Page name and approximate conversation date, or message that Page from the same Facebook account.
- We may reply asking you to confirm ownership of the account. This protects you from someone else requesting deletion on your behalf.
- Once verified, we action the deletion and email you to confirm when it is complete.
How long it takes
We action verified deletion requests within 30 days of receiving them, and email you once the deletion is complete.
What is deleted and what is kept
| Data | Outcome | Retention |
|---|---|---|
| Name | Deleted | — |
| Email address | Deleted | — |
| Phone number | Deleted | — |
| Profile photo | Deleted | — |
| Message content and conversation history | Deleted | — |
| Messenger Page-scoped ID and linked profile details stored by Play Desk | Deleted | — |
| Images and files you uploaded | Deleted | — |
| Presence and "last seen" history | Deleted | — |
| SMS notification preferences | Deleted | — |
| Records of processed financial transactions (payment receipts and their amounts) | Retained | Non-Meta records kept only where legal, tax, accounting or fraud-prevention obligations require it, then deleted. |
The financial records noted above are separate, non-Meta product records. Meta Platform Data is not used for financial processing and is not retained as a financial record. Apart from a legal retention requirement, the applicable Play Desk profile, conversation data, and linked platform identifiers are deleted or irreversibly anonymised. Deletion is permanent; the data cannot be restored afterwards. Copies retained independently by Facebook are controlled by Facebook.
Questions
If you have any question about deleting your account or about how we handle your data, contact us at support@messangers.app. You can also read our Privacy Policy.